Take advantage of ACS to qualify the skills, professionalism and courteous approach your adjusters or representatives have in taking recorded statements.

• Programs to qualify and quantify recorded statements by representatives over time
• Identify key categories of recorded statements and quantify them e.g. the introduction; personal information; understanding the loss; witness information; police involvement; injury information; the closing
• Reports identifying the progress of representatives overtime within unit; office; region; and countrywide
• Qualitative and quantitative evaluation of recorded statements by either ACS or your staff