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Five Tips for Taking a Recorded Statement of an Intersection Accident
Reducing Spend, Trends

Five Tips for Taking a Recorded Statement of an Intersection Accident

Among all the statements auto adjusters have to take, accidents at an intersection may be the thorniest. Follow these 5 tips to ensure you don’t miss any crucial information!

Jason Riddell By Jason Riddell
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Phone Versus Field: Which Type of Statement is Better?
Reducing Spend, Work Smarter

Phone Versus Field: Which Type of Statement is Better?

Today, some companies are still taking statements from the field. Is this system really the best way to get a statement? And is there room for debate between phone versus field?

Robert Locke By Robert Locke
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Are Insurance Companies Good At Taking Statements?
Reducing Spend, Work Smarter

Are Insurance Companies Good At Taking Statements?

Before we launched our Recorded Statement Training service, we took a survey to find out. What we found is pretty remarkable!

Jason Riddell By Jason Riddell
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Presenting ACS’s Newest Service: Recorded Statement Training
News, Reducing Spend, Work Smarter

Presenting ACS’s Newest Service: Recorded Statement Training

ACS is proud to introduce our newest service: Recorded Statement Training! Read more to find out what we offer and what you can expect from your trained statement takers!

Jason Riddell By Jason Riddell
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Adjuster Skills Case Study: Listening and Following Up
Reducing Spend, Work Smarter

Adjuster Skills Case Study: Listening and Following Up

How much value is lost when you simply follow the script? In this installment of our Adjuster Skills series, we’ll cover the importance of asking insightful follow-up questions.

Jason Riddell By Jason Riddell
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Adjuster Skills Case Study: Establishing the Location
Work Smarter

Adjuster Skills Case Study: Establishing the Location

Understanding an accident’s location is a crucial element to understanding the accident itself, so a program like Google Maps must be an adjuster’s best friend, right?

Jason Riddell By Jason Riddell
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Adjusting Then and Now
Get To Know Us, Trends

Adjusting Then and Now

Being an adjuster used to mean adjusting a claim. Now it means a great deal more. But is more always better? Bob Locke gives his opinion.

Robert Locke By Robert Locke
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Adjuster Skills Case Study: Controlling the Interview
Work Smarter

Adjuster Skills Case Study: Controlling the Interview

In our Adjuster Skills Case Studies, we’re examining actual recorded statements to identify and correct the mistakes adjusters make. In this month’s example, an adjuster loses control of the statement. Is there something they could have done differently?

Jason Riddell By Jason Riddell
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Can’t Touch This: The Future of Claims Processing
Reducing Spend, Trends

Can’t Touch This: The Future of Claims Processing

Companies are giving increased scrutiny to the concept of “touch”- how many times a human is needed to interact with a claim. Are touchless claims a baseless dream, or are we seeing their foundation laid today?

Jason Riddell By Jason Riddell
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“Please Hold”: The Value of Making Your Customer Feel Valuable
Get To Know Us, Trends

“Please Hold”: The Value of Making Your Customer Feel Valuable

More tech is supposed to save us time and money, but does it also have to come with a customer service headache? Not if you have the right culture, we say.

Richard Borst By Richard Borst
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