Companies are giving increased scrutiny to the concept of “touch”- how many times a human is needed to interact with a claim. Are touchless claims a baseless dream, or are we seeing their foundation laid today?
“Please Hold”: The Value of Making Your Customer Feel Valuable
More tech is supposed to save us time and money, but does it also have to come with a customer service headache? Not if you have the right culture, we say.
It’s Time to Have (Another) Talk About Distracted Driving
94% of Americans support a ban on texting while driving, but on any given day in America, an estimated 660,000 people will operate their phone and their vehicle simultaneously. It’s time to have another discussion on how dangerous that is.
David Rix is Looking Forward
ACS co-founder and CEO David Rix shares his thoughts on what’s allowed ACS to excel over 30 years of serving the insurance industry. Then we let him prognosticate a bit. Read along to see where he thinks the industry is headed next.
The Soaring Importance of A Qualified Language Solution
Once upon a time, companies could get away with hiring any old interpreting service for their occasional language needs. Those days are gone, and it’s more important than ever that companies invest in a dedicated, skilled language solution to compete.
Catastrophe Claims, Brand Loyalty, and the California Wildfires
Catastrophes like the Camp Fire in California are a critical inflection point between insurer and insured. Perform well, and you build brand loyalty; perform poorly, and angry customers will have no mercy when sharing their experience. But in the wake of so much destruction, how much can you expect your insurer to handle?
Historic Catastrophe Losses: Was 2017 a blip, or is 2018 a reprieve?
2017 was a record-setting year for insured losses from weather-related incidents, at $132 billion. So far, 2018 is falling well short of that mark. But does that mean things are back to “normal”?
Text Expanders: Using This Secret Weapon While It Lasts
If you’re looking to work faster and more accurately as a transcriptionist- or any kind of typist- text expanders will give you the biggest boost in the shortest amount of time. We take a look at what they are, how they can help, and how much use they may hold in the near future.
Three Surefire Tips For Asking Effective Interview Questions
Not every question adjusters ask is created equal. Poorly formed questions cost time and clarity, while well-reasoned ones expedite the claims process. Maximize the efficiency of your questions by following these three simple tips.
Six Essential Statement-Taking Skills
Every job requires skills, and taking statements is no exception. Evaluate your statements with our scoring system to see how much value you are creating, and where your statements can improve.
