How much value is lost when you simply follow the script? In this installment of our Adjuster Skills series, we’ll cover the importance of asking insightful follow-up questions.
Adjuster Skills Case Study: Establishing the Location
Understanding an accident’s location is a crucial element to understanding the accident itself, so a program like Google Maps must be an adjuster’s best friend, right?
Adjusting Then and Now
Being an adjuster used to mean adjusting a claim. Now it means a great deal more. But is more always better? Bob Locke gives his opinion.
Adjuster Skills Case Study: Controlling the Interview
In our Adjuster Skills Case Studies, we’re examining actual recorded statements to identify and correct the mistakes adjusters make. In this month’s example, an adjuster loses control of the statement. Is there something they could have done differently?
Can’t Touch This: The Future of Claims Processing
Companies are giving increased scrutiny to the concept of “touch”- how many times a human is needed to interact with a claim. Are touchless claims a baseless dream, or are we seeing their foundation laid today?
“Please Hold”: The Value of Making Your Customer Feel Valuable
More tech is supposed to save us time and money, but does it also have to come with a customer service headache? Not if you have the right culture, we say.
It’s Time to Have (Another) Talk About Distracted Driving
94% of Americans support a ban on texting while driving, but on any given day in America, an estimated 660,000 people will operate their phone and their vehicle simultaneously. It’s time to have another discussion on how dangerous that is.
David Rix is Looking Forward
ACS co-founder and CEO David Rix shares his thoughts on what’s allowed ACS to excel over 30 years of serving the insurance industry. Then we let him prognosticate a bit. Read along to see where he thinks the industry is headed next.
The Soaring Importance of A Qualified Language Solution
Once upon a time, companies could get away with hiring any old interpreting service for their occasional language needs. Those days are gone, and it’s more important than ever that companies invest in a dedicated, skilled language solution to compete.
Catastrophe Claims, Brand Loyalty, and the California Wildfires
Catastrophes like the Camp Fire in California are a critical inflection point between insurer and insured. Perform well, and you build brand loyalty; perform poorly, and angry customers will have no mercy when sharing their experience. But in the wake of so much destruction, how much can you expect your insurer to handle?
