ACS’s language services feature interpreters who are trained in the insurance field. But does that really matter? We interviewed our specialists to find out.
Accident in a Parking Lot? The Three Details to Look For
Parking lots require the same detailed questioning as any other accident to determine cause. These are three things you should absolutely learn in your statement.
Five Tips for Taking a Recorded Statement of an Intersection Accident
Among all the statements auto adjusters have to take, accidents at an intersection may be the thorniest. Follow these 5 tips to ensure you don’t miss any crucial information!
Phone Versus Field: Which Type of Statement is Better?
Today, some companies are still taking statements from the field. Is this system really the best way to get a statement? And is there room for debate between phone versus field?
Are Insurance Companies Good At Taking Statements?
Before we launched our Recorded Statement Training service, we took a survey to find out. What we found is pretty remarkable!
Presenting ACS’s Newest Service: Recorded Statement Training
ACS is proud to introduce our newest service: Recorded Statement Training! Read more to find out what we offer and what you can expect from your trained statement takers!
Adjuster Skills Case Study: Listening and Following Up
How much value is lost when you simply follow the script? In this installment of our Adjuster Skills series, we’ll cover the importance of asking insightful follow-up questions.
Adjuster Skills Case Study: Establishing the Location
Understanding an accident’s location is a crucial element to understanding the accident itself, so a program like Google Maps must be an adjuster’s best friend, right?
Adjusting Then and Now
Being an adjuster used to mean adjusting a claim. Now it means a great deal more. But is more always better? Bob Locke gives his opinion.
Adjuster Skills Case Study: Controlling the Interview
In our Adjuster Skills Case Studies, we’re examining actual recorded statements to identify and correct the mistakes adjusters make. In this month’s example, an adjuster loses control of the statement. Is there something they could have done differently?
