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David Rix is Looking Forward
Get To Know Us, Reducing Spend, Trends

David Rix is Looking Forward

ACS co-founder and CEO David Rix shares his thoughts on what’s allowed ACS to excel over 30 years of serving the insurance industry. Then we let him prognosticate a bit. Read along to see where he thinks the industry is headed next.

Jason Riddell By Jason Riddell
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The Soaring Importance of A Qualified Language Solution
Reducing Spend, Trends

The Soaring Importance of A Qualified Language Solution

Once upon a time, companies could get away with hiring any old interpreting service for their occasional language needs. Those days are gone, and it’s more important than ever that companies invest in a dedicated, skilled language solution to compete.

Jason Riddell By Jason Riddell
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Catastrophe Claims, Brand Loyalty, and the California Wildfires
Trends

Catastrophe Claims, Brand Loyalty, and the California Wildfires

Catastrophes like the Camp Fire in California are a critical inflection point between insurer and insured. Perform well, and you build brand loyalty; perform poorly, and angry customers will have no mercy when sharing their experience. But in the wake of so much destruction, how much can you expect your insurer to handle?

Jason Riddell By Jason Riddell
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Historic Catastrophe Losses: Was 2017 a blip, or is 2018 a reprieve?
Reducing Spend, Trends

Historic Catastrophe Losses: Was 2017 a blip, or is 2018 a reprieve?

2017 was a record-setting year for insured losses from weather-related incidents, at $132 billion. So far, 2018 is falling well short of that mark. But does that mean things are back to “normal”?

Jason Riddell By Jason Riddell
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Text Expanders: Using This Secret Weapon While It Lasts
Work Smarter

Text Expanders: Using This Secret Weapon While It Lasts

If you’re looking to work faster and more accurately as a transcriptionist- or any kind of typist- text expanders will give you the biggest boost in the shortest amount of time. We take a look at what they are, how they can help, and how much use they may hold in the near future.

Jason Riddell By Jason Riddell
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Three Surefire Tips For Asking Effective Interview Questions
Work Smarter

Three Surefire Tips For Asking Effective Interview Questions

Not every question adjusters ask is created equal. Poorly formed questions cost time and clarity, while well-reasoned ones expedite the claims process. Maximize the efficiency of your questions by following these three simple tips.

Jason Riddell By Jason Riddell
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Six Essential Statement-Taking Skills
Work Smarter

Six Essential Statement-Taking Skills

Every job requires skills, and taking statements is no exception. Evaluate your statements with our scoring system to see how much value you are creating, and where your statements can improve.

Jason Riddell By Jason Riddell
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Why You Should Stop Asking Leading Questions Right Now
Work Smarter

Why You Should Stop Asking Leading Questions Right Now

Memory of an event erodes with time and is highly susceptible to suggestion. Understanding how interviewees react to these three major types of leading questions- and then avoiding them- is crucial to taking an efficient high yield statement.

Jason Riddell By Jason Riddell
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The Lost Art of Recorded Statement Taking
Work Smarter

The Lost Art of Recorded Statement Taking

There is a direct relationship between rapport and control during a statement. Rapport varies widely from adjuster to adjuster, in large part due to insufficient training. Are you lacking in this fundamental skill?

Robert Locke By Robert Locke
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A Blog For Today and Tomorrow
Get To Know Us, News

A Blog For Today and Tomorrow

Welcome to the newest addition to our website, A Claim Services Blog. We’ll be keeping pace with emerging technology and highlighting the people and practices that drive the industry forward. Sign up via email to follow along today.

David Rix By David Rix
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