Today, some companies are still taking statements from the field. Is this system really the best way to get a statement? And is there room for debate between phone versus field?
Are Insurance Companies Good At Taking Statements?
Before we launched our Recorded Statement Training service, we took a survey to find out. What we found is pretty remarkable!
Presenting ACS’s Newest Service: Recorded Statement Training
ACS is proud to introduce our newest service: Recorded Statement Training! Read more to find out what we offer and what you can expect from your trained statement takers!
Adjuster Skills Case Study: Listening and Following Up
How much value is lost when you simply follow the script? In this installment of our Adjuster Skills series, we’ll cover the importance of asking insightful follow-up questions.
Adjuster Skills Case Study: Establishing the Location
Understanding an accident’s location is a crucial element to understanding the accident itself, so a program like Google Maps must be an adjuster’s best friend, right?
Adjusting Then and Now
Being an adjuster used to mean adjusting a claim. Now it means a great deal more. But is more always better? Bob Locke gives his opinion.
Adjuster Skills Case Study: Controlling the Interview
In our Adjuster Skills Case Studies, we’re examining actual recorded statements to identify and correct the mistakes adjusters make. In this month’s example, an adjuster loses control of the statement. Is there something they could have done differently?
Can’t Touch This: The Future of Claims Processing
Companies are giving increased scrutiny to the concept of “touch”- how many times a human is needed to interact with a claim. Are touchless claims a baseless dream, or are we seeing their foundation laid today?
“Please Hold”: The Value of Making Your Customer Feel Valuable
More tech is supposed to save us time and money, but does it also have to come with a customer service headache? Not if you have the right culture, we say.
It’s Time to Have (Another) Talk About Distracted Driving
94% of Americans support a ban on texting while driving, but on any given day in America, an estimated 660,000 people will operate their phone and their vehicle simultaneously. It’s time to have another discussion on how dangerous that is.
