How much value is lost when you simply follow the script? In this installment of our Adjuster Skills series, we’ll cover the importance of asking insightful follow-up questions.
Understanding an accident’s location is a crucial element to understanding the accident itself, so a program like Google Maps must be an adjuster’s best friend, right?
Being an adjuster used to mean adjusting a claim. Now it means a great deal more. But is more always better? Bob Locke gives his opinion.
In our Adjuster Skills Case Studies, we’re examining actual recorded statements to identify and correct the mistakes adjusters make. In this month’s example, an adjuster loses control of the statement. Is there something they could have done differently?
Companies are giving increased scrutiny to the concept of “touch”- how many times a human is needed to interact with a claim. Are touchless claims a baseless dream, or are we seeing their foundation laid today?
More tech is supposed to save us time and money, but does it also have to come with a customer service headache? Not if you have the right culture, we say.
94% of Americans support a ban on texting while driving, but on any given day in America, an estimated 660,000 people will operate their phone and their vehicle simultaneously. It’s time to have another discussion on how dangerous that is.
ACS co-founder and CEO David Rix shares his thoughts on what’s allowed ACS to excel over 30 years of serving the insurance industry. Then we let him prognosticate a bit. Read along to see where he thinks the industry is headed next.
Once upon a time, companies could get away with hiring any old interpreting service for their occasional language needs. Those days are gone, and it’s more important than ever that companies invest in a dedicated, skilled language solution to compete.
Catastrophes like the Camp Fire in California are a critical inflection point between insurer and insured. Perform well, and you build brand loyalty; perform poorly, and angry customers will have no mercy when sharing their experience. But in the wake of so much destruction, how much can you expect your insurer to handle?