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Jason Riddell

What Can Specialized Interpreting Do For Your Business?
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What Can Specialized Interpreting Do For Your Business?

ACS’s language services feature interpreters who are trained in the insurance field. But does that really matter? We interviewed our specialists to find out.

Jason Riddell By Jason Riddell
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Accident in a Parking Lot?  The Three Details to Look For
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Accident in a Parking Lot? The Three Details to Look For

Parking lots require the same detailed questioning as any other accident to determine cause. These are three things you should absolutely learn in your statement.

Jason Riddell By Jason Riddell
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Five Tips for Taking a Recorded Statement of an Intersection Accident
Reducing Spend, Trends

Five Tips for Taking a Recorded Statement of an Intersection Accident

Among all the statements auto adjusters have to take, accidents at an intersection may be the thorniest. Follow these 5 tips to ensure you don’t miss any crucial information!

Jason Riddell By Jason Riddell
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Are Insurance Companies Good At Taking Statements?
Reducing Spend, Work Smarter

Are Insurance Companies Good At Taking Statements?

Before we launched our Recorded Statement Training service, we took a survey to find out. What we found is pretty remarkable!

Jason Riddell By Jason Riddell
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Presenting ACS’s Newest Service: Recorded Statement Training
News, Reducing Spend, Work Smarter

Presenting ACS’s Newest Service: Recorded Statement Training

ACS is proud to introduce our newest service: Recorded Statement Training! Read more to find out what we offer and what you can expect from your trained statement takers!

Jason Riddell By Jason Riddell
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Adjuster Skills Case Study: Listening and Following Up
Reducing Spend, Work Smarter

Adjuster Skills Case Study: Listening and Following Up

How much value is lost when you simply follow the script? In this installment of our Adjuster Skills series, we’ll cover the importance of asking insightful follow-up questions.

Jason Riddell By Jason Riddell
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Adjuster Skills Case Study: Establishing the Location
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Adjuster Skills Case Study: Establishing the Location

Understanding an accident’s location is a crucial element to understanding the accident itself, so a program like Google Maps must be an adjuster’s best friend, right?

Jason Riddell By Jason Riddell
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Adjuster Skills Case Study: Controlling the Interview
Work Smarter

Adjuster Skills Case Study: Controlling the Interview

In our Adjuster Skills Case Studies, we’re examining actual recorded statements to identify and correct the mistakes adjusters make. In this month’s example, an adjuster loses control of the statement. Is there something they could have done differently?

Jason Riddell By Jason Riddell
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Can’t Touch This: The Future of Claims Processing
Reducing Spend, Trends

Can’t Touch This: The Future of Claims Processing

Companies are giving increased scrutiny to the concept of “touch”- how many times a human is needed to interact with a claim. Are touchless claims a baseless dream, or are we seeing their foundation laid today?

Jason Riddell By Jason Riddell
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David Rix is Looking Forward
Get To Know Us, Reducing Spend, Trends

David Rix is Looking Forward

ACS co-founder and CEO David Rix shares his thoughts on what’s allowed ACS to excel over 30 years of serving the insurance industry. Then we let him prognosticate a bit. Read along to see where he thinks the industry is headed next.

Jason Riddell By Jason Riddell
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