ACS’s language services feature interpreters who are trained in the insurance field. But does that really matter? We interviewed our specialists to find out.
Accident in a Parking Lot? The Three Details to Look For
Parking lots require the same detailed questioning as any other accident to determine cause. These are three things you should absolutely learn in your statement.
Five Tips for Taking a Recorded Statement of an Intersection Accident
Among all the statements auto adjusters have to take, accidents at an intersection may be the thorniest. Follow these 5 tips to ensure you don’t miss any crucial information!
Are Insurance Companies Good At Taking Statements?
Before we launched our Recorded Statement Training service, we took a survey to find out. What we found is pretty remarkable!
Presenting ACS’s Newest Service: Recorded Statement Training
ACS is proud to introduce our newest service: Recorded Statement Training! Read more to find out what we offer and what you can expect from your trained statement takers!
Adjuster Skills Case Study: Listening and Following Up
How much value is lost when you simply follow the script? In this installment of our Adjuster Skills series, we’ll cover the importance of asking insightful follow-up questions.
Adjuster Skills Case Study: Establishing the Location
Understanding an accident’s location is a crucial element to understanding the accident itself, so a program like Google Maps must be an adjuster’s best friend, right?
Adjuster Skills Case Study: Controlling the Interview
In our Adjuster Skills Case Studies, we’re examining actual recorded statements to identify and correct the mistakes adjusters make. In this month’s example, an adjuster loses control of the statement. Is there something they could have done differently?
Can’t Touch This: The Future of Claims Processing
Companies are giving increased scrutiny to the concept of “touch”- how many times a human is needed to interact with a claim. Are touchless claims a baseless dream, or are we seeing their foundation laid today?
David Rix is Looking Forward
ACS co-founder and CEO David Rix shares his thoughts on what’s allowed ACS to excel over 30 years of serving the insurance industry. Then we let him prognosticate a bit. Read along to see where he thinks the industry is headed next.
