Today, some companies are still taking statements from the field. Is this system really the best way to get a statement? And is there room for debate between phone versus field?
Adjusting Then and Now
Being an adjuster used to mean adjusting a claim. Now it means a great deal more. But is more always better? Bob Locke gives his opinion.
It’s Time to Have (Another) Talk About Distracted Driving
94% of Americans support a ban on texting while driving, but on any given day in America, an estimated 660,000 people will operate their phone and their vehicle simultaneously. It’s time to have another discussion on how dangerous that is.
The Lost Art of Recorded Statement Taking
There is a direct relationship between rapport and control during a statement. Rapport varies widely from adjuster to adjuster, in large part due to insufficient training. Are you lacking in this fundamental skill?
