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Robert Locke

Phone Versus Field: Which Type of Statement is Better?
Reducing Spend, Work Smarter

Phone Versus Field: Which Type of Statement is Better?

Today, some companies are still taking statements from the field. Is this system really the best way to get a statement? And is there room for debate between phone versus field?

Robert Locke By Robert Locke
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Adjusting Then and Now
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Adjusting Then and Now

Being an adjuster used to mean adjusting a claim. Now it means a great deal more. But is more always better? Bob Locke gives his opinion.

Robert Locke By Robert Locke
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It’s Time to Have (Another) Talk About Distracted Driving
Get To Know Us, Trends

It’s Time to Have (Another) Talk About Distracted Driving

94% of Americans support a ban on texting while driving, but on any given day in America, an estimated 660,000 people will operate their phone and their vehicle simultaneously. It’s time to have another discussion on how dangerous that is.

Robert Locke By Robert Locke
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The Lost Art of Recorded Statement Taking
Work Smarter

The Lost Art of Recorded Statement Taking

There is a direct relationship between rapport and control during a statement. Rapport varies widely from adjuster to adjuster, in large part due to insufficient training. Are you lacking in this fundamental skill?

Robert Locke By Robert Locke
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