Today, some companies are still taking statements from the field. Is this system really the best way to get a statement? And is there room for debate between phone versus field?
Before we launched our Recorded Statement Training service, we took a survey to find out. What we found is pretty remarkable!
ACS is proud to introduce our newest service: Recorded Statement Training! Read more to find out what we offer and what you can expect from your trained statement takers!
How much value is lost when you simply follow the script? In this installment of our Adjuster Skills series, we’ll cover the importance of asking insightful follow-up questions.
Companies are giving increased scrutiny to the concept of “touch”- how many times a human is needed to interact with a claim. Are touchless claims a baseless dream, or are we seeing their foundation laid today?
ACS co-founder and CEO David Rix shares his thoughts on what’s allowed ACS to excel over 30 years of serving the insurance industry. Then we let him prognosticate a bit. Read along to see where he thinks the industry is headed next.
Once upon a time, companies could get away with hiring any old interpreting service for their occasional language needs. Those days are gone, and it’s more important than ever that companies invest in a dedicated, skilled language solution to compete.
2017 was a record-setting year for insured losses from weather-related incidents, at $132 billion. So far, 2018 is falling well short of that mark. But does that mean things are back to “normal”?