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Reducing Spend

Five Tips for Taking a Recorded Statement of an Intersection Accident
Reducing Spend, Trends

Five Tips for Taking a Recorded Statement of an Intersection Accident

Among all the statements auto adjusters have to take, accidents at an intersection may be the thorniest. Follow these 5 tips to ensure you don’t miss any crucial information!

Jason Riddell By Jason Riddell
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Phone Versus Field: Which Type of Statement is Better?
Reducing Spend, Work Smarter

Phone Versus Field: Which Type of Statement is Better?

Today, some companies are still taking statements from the field. Is this system really the best way to get a statement? And is there room for debate between phone versus field?

Robert Locke By Robert Locke
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Are Insurance Companies Good At Taking Statements?
Reducing Spend, Work Smarter

Are Insurance Companies Good At Taking Statements?

Before we launched our Recorded Statement Training service, we took a survey to find out. What we found is pretty remarkable!

Jason Riddell By Jason Riddell
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Presenting ACS’s Newest Service: Recorded Statement Training
News, Reducing Spend, Work Smarter

Presenting ACS’s Newest Service: Recorded Statement Training

ACS is proud to introduce our newest service: Recorded Statement Training! Read more to find out what we offer and what you can expect from your trained statement takers!

Jason Riddell By Jason Riddell
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Adjuster Skills Case Study: Listening and Following Up
Reducing Spend, Work Smarter

Adjuster Skills Case Study: Listening and Following Up

How much value is lost when you simply follow the script? In this installment of our Adjuster Skills series, we’ll cover the importance of asking insightful follow-up questions.

Jason Riddell By Jason Riddell
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Can’t Touch This: The Future of Claims Processing
Reducing Spend, Trends

Can’t Touch This: The Future of Claims Processing

Companies are giving increased scrutiny to the concept of “touch”- how many times a human is needed to interact with a claim. Are touchless claims a baseless dream, or are we seeing their foundation laid today?

Jason Riddell By Jason Riddell
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David Rix is Looking Forward
Get To Know Us, Reducing Spend, Trends

David Rix is Looking Forward

ACS co-founder and CEO David Rix shares his thoughts on what’s allowed ACS to excel over 30 years of serving the insurance industry. Then we let him prognosticate a bit. Read along to see where he thinks the industry is headed next.

Jason Riddell By Jason Riddell
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The Soaring Importance of A Qualified Language Solution
Reducing Spend, Trends

The Soaring Importance of A Qualified Language Solution

Once upon a time, companies could get away with hiring any old interpreting service for their occasional language needs. Those days are gone, and it’s more important than ever that companies invest in a dedicated, skilled language solution to compete.

Jason Riddell By Jason Riddell
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Historic Catastrophe Losses: Was 2017 a blip, or is 2018 a reprieve?
Reducing Spend, Trends

Historic Catastrophe Losses: Was 2017 a blip, or is 2018 a reprieve?

2017 was a record-setting year for insured losses from weather-related incidents, at $132 billion. So far, 2018 is falling well short of that mark. But does that mean things are back to “normal”?

Jason Riddell By Jason Riddell
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