How much value is lost when you simply follow the script? In this installment of our Adjuster Skills series, we’ll cover the importance of asking insightful follow-up questions.
Adjuster Skills Case Study: Establishing the Location
Understanding an accident’s location is a crucial element to understanding the accident itself, so a program like Google Maps must be an adjuster’s best friend, right?
Adjuster Skills Case Study: Controlling the Interview
In our Adjuster Skills Case Studies, we’re examining actual recorded statements to identify and correct the mistakes adjusters make. In this month’s example, an adjuster loses control of the statement. Is there something they could have done differently?
Text Expanders: Using This Secret Weapon While It Lasts
If you’re looking to work faster and more accurately as a transcriptionist- or any kind of typist- text expanders will give you the biggest boost in the shortest amount of time. We take a look at what they are, how they can help, and how much use they may hold in the near future.
Three Surefire Tips For Asking Effective Interview Questions
Not every question adjusters ask is created equal. Poorly formed questions cost time and clarity, while well-reasoned ones expedite the claims process. Maximize the efficiency of your questions by following these three simple tips.
Six Essential Statement-Taking Skills
Every job requires skills, and taking statements is no exception. Evaluate your statements with our scoring system to see how much value you are creating, and where your statements can improve.
Why You Should Stop Asking Leading Questions Right Now
Memory of an event erodes with time and is highly susceptible to suggestion. Understanding how interviewees react to these three major types of leading questions- and then avoiding them- is crucial to taking an efficient high yield statement.
The Lost Art of Recorded Statement Taking
There is a direct relationship between rapport and control during a statement. Rapport varies widely from adjuster to adjuster, in large part due to insufficient training. Are you lacking in this fundamental skill?
