How much value is lost when you simply follow the script? In this installment of our Adjuster Skills series, we’ll cover the importance of asking insightful follow-up questions.
Understanding an accident’s location is a crucial element to understanding the accident itself, so a program like Google Maps must be an adjuster’s best friend, right?
In our Adjuster Skills Case Studies, we’re examining actual recorded statements to identify and correct the mistakes adjusters make. In this month’s example, an adjuster loses control of the statement. Is there something they could have done differently?
If you’re looking to work faster and more accurately as a transcriptionist- or any kind of typist- text expanders will give you the biggest boost in the shortest amount of time. We take a look at what they are, how they can help, and how much use they may hold in the near future.
Not every question adjusters ask is created equal. Poorly formed questions cost time and clarity, while well-reasoned ones expedite the claims process. Maximize the efficiency of your questions by following these three simple tips.
Every job requires skills, and taking statements is no exception. Evaluate your statements with our scoring system to see how much value you are creating, and where your statements can improve.
Memory of an event erodes with time and is highly susceptible to suggestion. Understanding how interviewees react to these three major types of leading questions- and then avoiding them- is crucial to taking an efficient high yield statement.
There is a direct relationship between rapport and control during a statement. Rapport varies widely from adjuster to adjuster, in large part due to insufficient training. Are you lacking in this fundamental skill?