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Phone Versus Field: Which Type of Statement is Better?
Reducing Spend, Work Smarter

Phone Versus Field: Which Type of Statement is Better?

Today, some companies are still taking statements from the field. Is this system really the best way to get a statement? And is there room for debate between phone versus field?

Robert Locke By Robert Locke
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Are Insurance Companies Good At Taking Statements?
Reducing Spend, Work Smarter

Are Insurance Companies Good At Taking Statements?

Before we launched our Recorded Statement Training service, we took a survey to find out. What we found is pretty remarkable!

Jason Riddell By Jason Riddell
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Presenting ACS’s Newest Service: Recorded Statement Training
News, Reducing Spend, Work Smarter

Presenting ACS’s Newest Service: Recorded Statement Training

ACS is proud to introduce our newest service: Recorded Statement Training! Read more to find out what we offer and what you can expect from your trained statement takers!

Jason Riddell By Jason Riddell
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Adjuster Skills Case Study: Listening and Following Up
Reducing Spend, Work Smarter

Adjuster Skills Case Study: Listening and Following Up

How much value is lost when you simply follow the script? In this installment of our Adjuster Skills series, we’ll cover the importance of asking insightful follow-up questions.

Jason Riddell By Jason Riddell
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Adjuster Skills Case Study: Establishing the Location
Work Smarter

Adjuster Skills Case Study: Establishing the Location

Understanding an accident’s location is a crucial element to understanding the accident itself, so a program like Google Maps must be an adjuster’s best friend, right?

Jason Riddell By Jason Riddell
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Adjuster Skills Case Study: Controlling the Interview
Work Smarter

Adjuster Skills Case Study: Controlling the Interview

In our Adjuster Skills Case Studies, we’re examining actual recorded statements to identify and correct the mistakes adjusters make. In this month’s example, an adjuster loses control of the statement. Is there something they could have done differently?

Jason Riddell By Jason Riddell
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Text Expanders: Using This Secret Weapon While It Lasts
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Text Expanders: Using This Secret Weapon While It Lasts

If you’re looking to work faster and more accurately as a transcriptionist- or any kind of typist- text expanders will give you the biggest boost in the shortest amount of time. We take a look at what they are, how they can help, and how much use they may hold in the near future.

Jason Riddell By Jason Riddell
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Three Surefire Tips For Asking Effective Interview Questions
Work Smarter

Three Surefire Tips For Asking Effective Interview Questions

Not every question adjusters ask is created equal. Poorly formed questions cost time and clarity, while well-reasoned ones expedite the claims process. Maximize the efficiency of your questions by following these three simple tips.

Jason Riddell By Jason Riddell
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Six Essential Statement-Taking Skills
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Six Essential Statement-Taking Skills

Every job requires skills, and taking statements is no exception. Evaluate your statements with our scoring system to see how much value you are creating, and where your statements can improve.

Jason Riddell By Jason Riddell
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Why You Should Stop Asking Leading Questions Right Now
Work Smarter

Why You Should Stop Asking Leading Questions Right Now

Memory of an event erodes with time and is highly susceptible to suggestion. Understanding how interviewees react to these three major types of leading questions- and then avoiding them- is crucial to taking an efficient high yield statement.

Jason Riddell By Jason Riddell
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