Memory of an event erodes with time and is highly susceptible to suggestion. Understanding how interviewees react to these three major types of leading questions- and then avoiding them- is crucial to taking an efficient high yield statement.
The Lost Art of Recorded Statement Taking
There is a direct relationship between rapport and control during a statement. Rapport varies widely from adjuster to adjuster, in large part due to insufficient training. Are you lacking in this fundamental skill?
A Blog For Today and Tomorrow
Welcome to the newest addition to our website, A Claim Services Blog. We’ll be keeping pace with emerging technology and highlighting the people and practices that drive the industry forward. Sign up via email to follow along today.
